Terms & Privacy
A few T&C’s just so you know Skye Batiks will always give you the best customer service possible.
If for any reason you are not happy with us, please let us know and give us the opportunity to change that.
Postage & delivery
We aim to have your goods despatched as soon as physically possible after receiving your order. Our post is generally despatched before 12pm every day (except Sundays).
If you require your items for a specific date, please let us know. We will always try to get your order dispatched in time and on the odd occasion when it physically is not possible, we will contact you for further instruction.
All postage is calculated on the weight and size of your order and is in line with Royal Mail prices.
Returns
If something you purchased is faulty we will automatically offer you a replacement or a refund and if you have incurred costs in returning it to us we will refund those costs.
We will happily offer a credit note, exchange or refund on any goods you may wish to return after a change of mind; however, they must be returned to us unworn/unwashed and in the brand spanking new state they were sold in. You must notify us of your decision to return the goods no later than 30 days after the day on which you received them. The goods must then be returned to us within 14 days of notification. A refund, including our standard cost of delivery to you, will be processed within 7 days of receipt of the goods. You are responsible for the cost and risk of loss or damage when returning goods.
We cannot accept returns for made to measure goods unless they are deemed to be faulty.
If you wish to return anything to us, please include your sales receipt.
It is advisable to request a proof of post receipt for the item you are returning, it may be required if your parcel is lost in the mail.
Privacy Policy
Skye Batiks is committed to protecting your privacy and in this regard we will only use the information obtained from you in accordance with this policy. Your personal information will not be divulged by us to third parties unless required to do so by law. Your payment details are not held by us but are processed by Paypal or First Data when you pay for your goods.
When you visit our website or contact us via email or phone we may collect the following information:
Web Server
We use a third party server to host our website. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, and the date and time of the request. Our server is located in the United Kingdom.
The website server logs are used for IT security purposes. This includes analysing log files to help identify and prevent unauthorised access to our website, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity. This data is retained until the end of the month following the month of access and then automatically deleted.
Contact Form
When you contact us using our contact form, we collect the following information: your name, email address and any information you include in the message field. If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.
We require this information in order to be able to process your enquiry. This data is not held on our web server and is transferred to our email provider’s servers within the United Kingdom
When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email (such as your name, and telephone number). We require this information in order to be able to process your enquiry and deal with your correspondence. This data is stored on our email provider’s servers within the United Kingdom.
Phone calls
When you contact us by phone, we may collect your contact details and any information provide to us during your conversation with us to enable us to process your enquiry or order. We do not record phone calls.